As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

But the consequences are real because organizations are already feeling the financial and operational impacts of neglecting ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business ...

To unlock the real value of generative AI at work, employees need an unexpected set of skills: those of a product manager. Defining high-value problems, finding the right digital tools to solve them, ...

AI’s true productivity gains require redesigning organizations, not merely adding AI to human-centered systems—much like ...

CEO expectations for AI-driven growth remain high heading into 2026, even as evidence shows most AI investments are failing to deliver meaningful returns. The result is a set of emerging risks—from ...

Receiving tough feedback on your leadership can feel demoralizing—but it’s what you do next that matters. A 360 review won’t result in change unless you turn the feedback into real conversations. Here ...

While 95% of employees in banking and capital markets use AI, just 18% are positioned to achieve transformative impact ...

AI has been cited as a cause of layoffs, but is it actually displacing jobs? And if not, what’s going on? Based on a survey of 1,006 global executives in December 2025, AI is behind at least some ...

While many companies try to foster an “ownership culture” to boost engagement and performance, true success comes when employees are given actual equity stakes. However, financial ownership alone is ...

As you become more senior in an organization, visibility isn’t optional—it’s expected. But when your team is doing the ...

Intelligent technology is allowing organizations to move from episodic transformation to continuous evolution by shrinking the coordination and experimentation costs that once made change slow and ...