Add Yahoo as a preferred source to see more of our stories on Google. When emotions run high, it can be hard to keep a cool head. Yet, knowing how to de-escalate tension can make a world of difference ...

Sometimes conversations can get out of hand—emotions run high, hurtful words are used, past mistakes brought up. You can enter into a conversation with the best of intentions and find yourself in a ...

The Little Rock Police Department is enhancing officer training with a focus on de-escalation and communication to improve decision-making in high-stress situations.

The Purdue Police Department is offering free Verbal De-escalation training in February and March. “Verbal De-escalation” is a two-hour PowerPoint presentation. The objective is to teach skills to ...

The Purdue Police Department is offering free Verbal De-escalation training in December. “Verbal De-escalation” is a two-hour PowerPoint presentation. The objective is to teach skills to help ...