Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

You built your SaaS product and found market fit. You track MRR and customer retention closely. However, founders often ...

The customer journey mapping software market demonstrated strong growth momentum with a valuation of USD 1.2 billion in 2024, reflecting rising enterprise investments in customer experience ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

As per the company, Bolt’s monthly customer retention rate is 4 to 6 percentage points higher than overall platform average The 10-minute food delivery segment accounts for 10% of the total orders on ...

Gen. Eric Smith speaks at a reenlistment ceremony at the Marine Corps War Memorial in Arlington, Virginia, in 2023. (Lance Cpl. Alfonso Livrieri/U.S. Marine Corps) The U.S. Marine Corps hit its fiscal ...

Voters will decide whether three justices who were elected as Democrats keep their seats for another 10-year term. By Tim Balk and Nick Corasaniti In less politically contentious times, the question ...

AT&T added hundreds of thousands of new postpaid customers in Q3 2025, but its churn rate rose as existing users left the network. The loss of autopay discounts and billing frustrations may be driving ...

What’s the real cost of losing a customer? Hint: It’s much more than the immediate revenue hit. When a customer churns (stops buying from your business), you’re actually losing their future purchases, ...

Saturday’s game between Illinois and Duke saw two teams that took different roster-building approaches this offseason. The Fighting Illini have most of their talent back from last year, while the Blue ...

Editor's note: This is Part 1 of our two-part series on the retention reset. Today’s installment tackles the why: the post-ZIRP correction, why acquisition-first economics are failing and why ...