Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Salt Lake City's police department is looking at new technologies and a new training facility as it celebrates its 175th birthday this month.

Birmingham Mayor Randall Woodfin says the facility will bring 1,000 jobs and a multi-million dollar economic impact to the city.

Community Notes FRIDAY Senior Lunch — Dining hall opens at 11 a.m., Bob Chisholm Community Center, 1225 Avenue A, Seaside. Meals are for ages 60 and over; there’s a $3 donation. For information, call ...

The Georgia police department that fired an officer for asking a biological male to stay out of a women’s restroom will begin ...

Oakwood officials are preparing for the worst as an ICE facility is being built in their town. Additional training for police is costly.

The FCC said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring foreign-based customer service workers to be proficient in American Standard English ...

The goal is to graduate about 100 new EMTs annually to support both volunteer and professional ambulance services across the county’s 33 towns.

Sounders center back Jackson Ragen is hoping to earn a call-up to the U.S. Men's National Team, but his primary focus is on ...

Flying Lion, Inc. has announced the launch of its 2026 Drone as First Responder training schedule. The company will offer two in-person sessions of its DFR Remote Pilot Tactics, Techniques and ...

Recent ICE-related incidents have raised questions about agent training and put the Federal Law Enforcement Training Center, located near Brunswick, Georgia, in the spotlight.

WASHINGTON (7News) — Almost five months ago to the date, Zeek Dziekan was lying on the ground, after getting shot in the chest. The D.C. firefighter who found himself on the other side of an emergency ...