Lloyd’s Market Association operations director, Joe Brace has claimed the inability to get Blueprint Two o the testing phase was one of the contribution factors ...

Louise Clark, general insurance policy manager at the Association of British Insurers, has urged the government to reconsider proposals to further relax ...

Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of ...

Hoodi Ansari, director of data and operations for Go Compare, has issued a warning to insurers about acquiring the latest technology for customer support.

With vinyl now as popular as it was in the 80s and Pokémon never being more collectible, could physical business cards make a ...

Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs ...

Traffic generated through ChatGPT is converting at four times the rate of traditional search engines, signalling a major shift in how customers buy insurance, ...

Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, ...