UCaaS and CCaaS platforms release hundreds of new features every year. User adoption hasn't kept pace and the capability vs.

OpenAI launched an AI agent-centric platform targeted at helping enterprises deploy, control and maintain AI agents across ...

Organizations that prioritize control and integration are comparatively more successful in AI agent rollouts, Forrester-Boomi ...

If an organization doesn’t have a fast, secure way to pull the plug and switch AI platforms, there are operational and ...

Guardrails help keep AI agents on track; testing and visibility help organizations identify when AI agents fail. As agentic ...

How companies resolve the AI orchestration ownership question will determine whether AI becomes a unified capability or ...

As organizations implement synthetic data, experts warn that governance, privacy and quality still need to be maintained.

Data literacy helps organizations make sense of their data and build a foundation for AI literacy. It’s also the foundation ...

AI systems are increasingly used to make quick customer-facing decisions. That speed could be coming at the hidden cost of ...

A revamped collaboration app, Docs includes a native AI assistant that can create and modify content and access external ...

Myles Suer is a digital and CIO analyst, tech journalist, and top CIO influencer (Leadtail). He hosts #CIOChat, connecting CIOs and senior tech leaders globally. His insights are featured in CMSWire, ...

Jack Jachner, Vice-President Cloud, North America Region, at Alcatel-Lucent Enterprise (ALE), is focused on accelerating the shift to the cloud with new subscription-based models for the voice and ...