Old CX metrics miss tone, safety and trust. The EVALS+ Pyramid shows CX leaders how to evaluate AI where it counts.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Customers are happier with human-led ordering at the counter or the drive-thru than they are with using kiosks, according to ...

Saudi Arabia introduces new regulations for fine dining establishments to enhance service quality, dress codes, and dining ...

The home improvement retailer has implemented a yard management solution that helps to measure and improve its customer ...

American Banker's Frictionless Fraud report finds not all institutions are well assured their customer verification tools can keep up with new schemes.

In boardrooms and innovation hubs worldwide, artificial intelligence (AI) is no longer a distant promise, it’s a current ...

PublicTechnology explores the tax agency’s ambitious vision for the coming years, including ‘automating tax where possible’, investing in new analytics technology to help combat fraud, and upgrading a ...

Verizon is deeply undervalued, trading at under 10x FCF and earnings, with a 6%+ dividend yield and decades of dividend ...

Authorization enables government agencies and organizations requiring FedRAMP-authorized software to drive frictionless & secure IAM for citizens, business customers, partners, and AI agents ...