Drive higher revenue, lower acquisition costs and stronger loyalty by shifting from behavioral guesswork to preference-based ...

Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using ...

Get faster reports with Copilot in Excel, from smart insights and visuals to Python in Excel Premium, plus prompts, review ...

HP Inc. said that it will lay off 4,000 to 6,000 employees in favor of AI deployments, claiming it will help save $1 billion ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable customer relationships must start at the top.

When business growth slows, a website redesign often feels like the obvious fix. Yet large digital initiatives tend to ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Stocking the right products is one of the most important parts of running a successful tactical e-commerce store. Customers ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Paul Brown explains how a coordinated team effort from the showroom to F&I creates a seamless, customer-focused experience.

Amplitude (Nasdaq: AMPL), a digital analytics platform, has launched AI Feedback, a customer feedback engine with a proprietary LLM process that automatically ...