AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

Senior executives agreed at a recent Specops Software roundtable: helpdesks have become a primary attack surface.

Indian IT stocks surged Monday, with major players like Infosys and TCS gaining up to 5%. This rebound follows months of AI-driven pessimism, as investors reassess sector valuations ahead of a key US ...

Expands the Dell AI Factory with NVIDIA, giving enterprises a local, secure and cost-predictable foundation for ...

MSI's MEG Vision X2 AI+ is the world's first gaming desktop with a built-in cylindrical AI Holostage display, giving its ...

Drones and AI are changing how police do their jobs, and that includes Idaho.

Financial institutions manage more shared devices than most other sectors. Loaner laptops for visiting auditors, secure ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in ...

Russian intelligence agencies have grown more aggressive in their efforts to steal Western technology and defense secrets as sanctions squeeze the country’s wartime economy ...

Before smartphones and Instagram feeds, photographs were printed and stored in shoeboxes and albums. These tangible snapshots ...

In 2024, the University of North Carolina at Chapel Hill transitioned to a new IT service management system to better meet ...

You don't have to wait for the next big update—these Windows 11 changes are already being tested in Insider builds right now.