Modern health systems are replacing contact centers with agentic AI that resolves patient needs, not just routes calls.

Data shows Fresno’s city and county dispatch centers have made progress in answering 911 calls faster, but still fall below ...

ICE raids have swept up thousands of immigrant men in L.A. County. Many are primary breadwinners whose families have been ...

States are pushing to publicly identify large companies with employees on Medicaid as federal work rules loom.

DIVO's monthly distribution has grown every year since 2022, reaching ~$0.18 per share, funded by blue-chip dividends and a ...

Right now, Mid-American Energy is warning customers about *** customer service scam. The company says scammers are using paid ...

Using jail phones, an inmate targeted seriously ill veterans at VA facilities, fooling staffers into revealing personal ...

Robert M. Simpson is the chief executive officer at CenterState CEO in Syracuse. CenterState CEO is an independent nonprofit committed to creating inclusive, equitable and sustainable economic growth ...

(GAINESVILLE, FLORIDA) Many major tech companies have pledged to pay their fair share of the costs associated with generating and transmitting more electricity to serve large data centers. But ...

(The Conversation is an independent and nonprofit source of news, analysis and commentary from academic experts.) Theodore J. Kury, University of Florida (THE CONVERSATION) Many major tech companies ...