Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of ...

With vinyl now as popular as it was in the 80s and Pokémon never being more collectible, could physical business cards make a ...

Hoodi Ansari, director of data and operations for Go Compare, has issued a warning to insurers about acquiring the latest technology for customer support.

Traffic generated through ChatGPT is converting at four times the rate of traditional search engines, signalling a major shift in how customers buy insurance, ...

Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, ...

Zego has seen a 20% reduction in its cost of service as a result of rolling out rewards for safer drivers. Delivering the Motor Insurance is a Tax and Should be a Reward keynote a ...

With eco-builds, smart homes, and modern construction, claims are more complex than ever, requiring insurers, contractors and ...

Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs ...

Applied Europe’s CEO Tom Needs recalls why the business pulled back from UK, is going great guns in Ireland and how RiskHandler, Ratings Hub plus AI mean it ...

Allianz UK chief transformation officer Jason Howes has stressed the difficulty in delivering artificial intelligence solutions at scale.

As Lloyd’s announces both profit and GWP growth for 2025, CEO Patrick Tiernan has drawn a line under the culture issues hitting the market recently, as well as ...

Lloyd’s has today (19 March) confirmed it has decided to “sunset” Blueprint Two. Reports last month suggested the project, started in 2019 by former CEO John Neal, had been ...