Ultimately, the future of business belongs to those who can master the art and science of customer experience.

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

Latest part of corporate evolution sees Avaya accelerate innovation-first ‘moonshot’ initiative into Infinity CX platform’s 2025 roadmap.

Ghana’s leading non-life insurer, Enterprise Insurance Ltd, has taken another bold step in customer convenience with the launch of ClaimXpress, a cutting-edge digital claims portal designed to make ...

Telus leverages Dynatrace to enhance customer experience with AI-driven observability, faster DevOps and real-time business ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.

When done right, AI can increase customer satisfaction, improve accuracy, and free employees to focus on more complex tasks.

Customer success is an ethos, not a department. Establishing a customer success function is an excellent step towards enriching the customer experience. It is a built-in customer advocate within the ...

Improving customer experience is on the radar of most organizations (we hope). And that even extends into the highest branches of federal government in the U.S., where officials admit there are ...

Customer experience matters, too — particularly when it comes to return policies. Part of Maine mainstay L.L. Bean’s reputation was originally built on its no-questions-asked policy, allowing ...