Zendesk and Zoom each announced updates to their AI-powered contact center solutions last week, including automated agents. Zendesk introduced omnichannel AI assistants through a partnership with Poly ...

Cloud-based telephony adoption is accelerating as enterprises move toward unified platforms that streamline voice, video and collaboration. Zoom Communications ZM is emerging as a key beneficiary ...

I spent last winter in Mexico. I stayed in an apartment with Wi-Fi, but chose to put my unlimited Verizon service on hold. Always game for living like a local, I got a local Telcel plan, which wasn’t ...

As promised last fall at its Zoomtopia user conference, video collaboration provider Zoom today brought its Zoom Voice cloud phone system to market, along with other previously announced features and ...

Videoconferencing solution company Zoom announced a slew of new products and services this week at its Zoomtopia 2018 conference in San Jose, California. In addition to strategic partnerships with ...

On Tuesday, March 23, Zoom has released a new Software Development Kit (SDK) to allow developers to build Zoom into their software. According to TheVerge, Zoom has allowed developers to build their ...

The built-in Voice Memos app on your iPhone is an incredibly useful tool to record conversations or musings that you don't have time to write down. Once you make recordings on the Voice Memos app, you ...