As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

(USA TODAY) -- For decades, travelers have been able to count on a toll-free customer-service phone number to contact their airlines. But those numbers are fading away at the nation's emerging ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...