Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

Drexel University’s Office of Research & Innovation (ORI) is committed to maintaining the highest standards of quality and research compliance consistent with best practices for quality, integrity, ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Quality assurance programs like the one at the Quality Assurance Review Center in Worcester, Mass., strengthen the quality of clinical trials, including cooperative groups conducting National Cancer ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...

ROCK ISLAND ARSENAL, Ill. -- The Joint Munitions Command's Quality Assurance program enhances readiness and ensures ready and reliable ammunition is provided to the Joint Warfighter when needed. As ...

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- (Oct. 31, 2016) A new training program to enhance the effectiveness of contracting oversight and quality assurance processes is underway by quality ...

AI can speed up testing, but if you trust it too much, you might ship bugs faster than ever — with no one clearly accountable.

Servicers know all about the regulatory complexity — whether the rules are coming from the state or federal level or the Consumer Financial Protection Bureau (CFPB) – that often leaves them in a ...

A group of U.S. technology companies has launched an IT internship program aimed at helping low-income young people get a start in the industry through quality assurance jobs. Backers of the new ...