Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Asset management vendors have noticed and designed their packages to fit in nicely with ITIL. Asset management provides one of the key building blocks for running IT as a business: a thorough, ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.