When Marshall Field opened his first department store in Chicago, he focused on one thing: customer success, or as he phrased it, "Give the lady what she wants." Nearly 200 years later, a business's ...

A CRM (Customer Relationship Management) system can significantly impact an organization’s growth trajectory. But how do you measure the success of your CRM implementation? While the answer varies ...

Understanding how to measure a project's success allows you to make more informed decisions and establish strategic, measurable business goals. Most project management metrics fall into one of four ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Most business owners in the coaching space obsess over five-star testimonials and social ...

Whether they take part in implementing the programs or not, advisers can help clients establish metrics for measuring the success of financial wellness programs. Eric Henon, executive director of the ...

A recent Law.com article queried whether a couple of recent high-profile lateral moves have been “successful,” and cites a number factors identified in two Major Lindsey & Africa surveys (on law firm ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Artificial intelligence — generative AI, in particular — is the talk of ...