At Microsoft Ignite today, multichannel customer experience provider Genesys announced that it has strengthened its integration with Skype for Business from Microsoft. Thanks to the deeper integration ...

This week, Genesys announced two expansions of existing relationships, one with Google Cloud and another with behavioral pairing technology company Afiniti. While Genesys made these announcements ...

Welcome to the latest edition of the No Jitter Roll. In this edition, we share service updates and a new conversational AI tool from Zoom, and then details on a UCaaS and CCaaS integration. Zoom ...

SAN FRANCISCO, April 10, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is enabling businesses using any of its ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...