IBM today will make available an update to a free tool that provides IT managers with access to best practices surrounding IT service management and governance frameworks. IBM today will make ...

Case study: How to invest in training without breaking the bank... NHS IT delivery organisation Sussex Health Informatics Services (HIS) has implemented an extensive Itil (IT infrastructure library) ...

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training. In its ...

CA Inc. announced new software, services and training programs Wednesday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

Could your IT team band together to save the Apollo 13 astronauts? That’s the mission for participants in a novel IT Infrastructure Library (ITIL) training program run by CA (formerly Computer ...