eGain AI Agent Deepens Salesforce Service Cloud Integration with Contextual Knowledge and AI Assistance

SUNNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced deeper integration between eGain AI Agent and ...
U.S. News & World Report

Salesforce's Weak Quarterly Revenue Forecast Signals Lagging AI Monetization

(Reuters) -Salesforce forecast third-quarter revenue below Wall Street estimates on Wednesday, signaling lagging monetization for its highly-touted artificial intelligence agent platform as clients ...
CMS Wire

Kustomer Launches “Kustomer AI - Signals” to Turn Customer Intelligence Into Real-Time CX Action

“Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action.
Fox Business

Salesforce cuts 4,000 jobs due to AI, CEO says

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...
Business Wire

Informatica and Salesforce Partner Announce Plans to Deliver AI-Driven Customer Intelligence with New Agentforce Integration

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, today announced plans to expand its partnership with Salesforce to integrate ...
Hosted on MSN

Salesforce shares jump as AI-focused reporting revamp unveiled

Salesforce shares rose over 4% to close at $183.82 after unveiling a new AI-driven revenue reporting structure, set for full adoption in FY28. The company will provide both old and new formats in FY27 ...
SiliconANGLE

AgentExchange and the new rules of engagement at Salesforce

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...