Is offering a good customer service important? Of course it is. You don’t need me to tell you that, because we all know it already. Although that’s a sure truth, it doesn’t harm anybody to take a look ...

If you’re in business, know this: People talk; that’s the good news. Here’s the bad news: If people have a bad experience at your business, they’ll have a lot more to say to a lot more people. Here’s ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

Answer by Gaetano DiNardi, Director of Demand Generation at Nextiva, on Quora: While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion about just ...

You came up with an idea for a business that is your passion. Your idea. Your dream. Perhaps it is a product, a service, online business or maybe a retail store. Whatever type of business, you have ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Regardless of what industry you're in or what kinds of products and services you sell, your customer is the most important part of your business. Without the customer, you don't see any sales. As a ...

Welcome to the this week’s episode of Ten Minute Talks! HW Media’s Chief Operating Officer Diego Sanchez, is joined by the President of NewRez, Baron Silverstein. The pair talk about the importance of ...

As an adviser, it’s easy to start thinking you’re God’s gift to your clients — after all, where would they be without you and your wisdom about planning, investing and all the rest? Plenty of people ...

As a business owner or leader in a customer service organization, you can spend countless hours (and dollars) on refining your processes and technology. Despite the expense of research and planning, ...

The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more ...

As anesthesia practices have evolved over the years, it has become increasingly more important to maintain a high level of customer service to maintain relationships with both the patient and ...