Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Avia is pleased to announce that it has been named a winner of the Customer Service Team of the Year in the 15th Annual 2025 ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

As a business owner, I’ve spent countless hours listening to customers’ needs, seeking to understand their preferences, and crafting solutions to meet their unique demands. In our hyper-connected ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

BOSTON--(BUSINESS WIRE)--Wayfair Inc. (NYSE:W), one of the world's largest online destinations for home furnishings and décor, won the Gold Stevie® Award in the Customer Service Center of the Year ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Industries around the world depend on a variety of services and products to fulfill their ...

Enterprise software budgets are different today, and the solutions delivered must be optimized, personalized, catered to the specifics of the organization, and adaptive to the shorter business cycles, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Due to the rapidly evolving business environment, organizations' survival hinges on their ...

Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees — or how it intends to do so. While ...

The Institute of Behavioral and Decision Science (IBDS) at HKU Business School (HKUBS), in collaboration with the Hong Kong ...