CHICAGO, IL--(Marketwired - May 27, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced that its routing solution has been validated ...

CHICAGO, IL--(Marketwired - Aug 12, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced that its behavioral analytics solution has ...

Attackers could access and modify agent resources, telephone queues and other customer-service systems – and access personal information on companies’ customers. A critical security bug affecting ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

Bahrain-based Silah Gulf, a leading customer experience solutions provider, has partnered with Cisco to launch the Cisco Unified Contact Center Enterprise (CiscoUCCE), one of the most advanced contact ...

Cisco, a global leader in networking and cybersecurity solutions, has raised a red flag regarding a critical security vulnerability affecting its Unified Communications Manager (CM) and Contact Center ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

DUBAI, UAE /PRNewswire/ IST has been recognized by Cisco as a leading partner delivering exceptional customer experience solutions by being awarded Cisco Middle East Partner of the year, 2018. This ...

Migration to a Cisco unified call center, along with professional management services, takes customer contact to the next level at CooperVision. Customer service is a key to success in any industry.