Retail and CPG brands face unique pressures. Margins are thin, consumer loyalty is fickle and supply chains are volatile.

Change isn’t inherently bad, but how it’s implemented and carried out has a huge impact on how employees react to it.

Leaders often approach change by laying out logical business cases. Others rely on motivational speeches to rally support. And then there are those who move straight to action without ensuring people ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

As Microsoft 365 Copilot continues to make its way into enterprise workflows, IT leaders are being asked to go beyond simply enabling access--they're being tasked with ensuring responsible use, ...