CIOs are still looking for the key to translate enthusiasm about artificial intelligence into concrete, fruitful projects.

Change management is a multibillion-dollar industry built on the fundamental claim that most people dislike change, and that someone needs to manage that resistance. But after decades of ...

Change isn’t inherently bad, but how it’s implemented and carried out has a huge impact on how employees react to it.

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Welcome to my first post in this column dedicated to presenting big ideas by bold thinkers that help us imagine organizational change in new ways. If you want to produce change in the world and wonder ...

Over the past decade, more and more nonprofits have developed a theory of change—that is, an articulation of the results an organization must achieve to be successful, and how it, working alone or ...

As long-term care providers face the many changing industry regulations, I have seen a growing number invest in new technology to improve their processes and get ahead of requirements. I also, as a ...